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    Subscription Terms and Conditions

    These billing terms have been updated as of 10 June 2020.

    General
    1. We, Little Ones, offer a subscription-based service to the content within the Little Ones App.
    2. All purchases are subject to our Terms of Service.
    3. Subscriptions can be purchased directly from: www.littleones.co or within our mobile app.
    4. The subscription fee will apply regardless of how much or how often You access or use Your subscription.
    5. Subscriptions purchased directly from the Little Ones website are managed and billed by Us.
    6. All Little Ones Website Purchases are processed securely via our third party payment gateway providers, such as Stripe or PayPal. You must refer to their terms and conditions for additional information.
    7. All transactions are handled over SSL and are PCI-Compliant. We do not store Your credit card details.

    Payment
    1. Subject to any free trial period, payment must be made at the time of purchase and before You have access to Your subscription.
    2. Subscriptions to the Little Ones Ultimate Program will be auto-renewed on the first day of Your next billing period.
    3. You must notify Us of any change to Your Payment Method.
    • We will assume your Payment Method is correct and will continue to bill fees and charges relating to Your subscription by Your nominated Payment Method;
    • If any subscription fees billed to Your account are not processed for any reason We may suspend Your subscription until payment is made in full.
    4. We reserve the right to vary the fees billed for Your subscription-based Products from time to time, but only for the next and subsequent billing periods.
    In that event We will give You notice of the variation at least 14 days before it will come into effect; and
    • If you do not cancel Your subscription within 14 days of the notice of the variation, You will be deemed to have accepted the variation.

    Free Trials
    1. Your Little Ones Ultimate Program subscription may start with a free trial for a fixed period as specified at the time of sign up.
    2. Free trials are only available to new Little Ones users, and are at the sole discretion of Little Ones, and if you attempt to sign up for an additional free trial You will be immediately charged with the standard subscription price.
    3. We reserve the right to revoke Your free trial at any time.
    4. Unless You cancel before the end of the trial period, Your free trial will automatically roll over to a paid subscription.
    5. Any unused portion of Your free trial period will be forfeited upon purchase of a subscription.

    Promotions
    1. Any trial offers or subscriptions will automatically rollover to a paid subscription unless cancelled at the end of the promotional period, or unless otherwise stated.

    Cancelling subscriptions

    You can cancel your Little Ones subscription at any time to avoid future payments, but we will be sad to see you go.

    When cancelling your Little Ones subscription, the following applies:

    • We recommend cancelling at least 24 hours prior to your next payment date for cancellations to successfully process in time before you are charged.
    • Cancelling your subscription will not provide refunds, nor pro rate remaining subscriptions
    • After cancelling your subscription, you will be able to continue using the Little Ones app for the entire course of the remaining billing cycle you have paid for
    • To reactivate your subscription after it expires, you can log back into your iOS or Android app, or visit our website here.
    • Please note that deleting your app or account, does not cancel your subscription. To cancel your subscription, simply follow the steps mentioned below:

    Please cancel via the same way you signed up:  

    Credit/Debit card via Stripe
    Please emailcustomerservice@littleones.co to cancel your subscription.

    Apple (In-App Subscription Purchases)
      • Go to Settings > [your name] > iTunes & App Store
      • Tap your Apple ID at the top of the screen, then select View Apple ID. You might need to sign in with your Apple ID
      • Scroll down and tap 'Subscriptions'
      • Choose 'Little Ones' as the subscription that you want to manage
      • Tap 'Cancel Subscription'. Once you have cancelled, your subscription will stop at the end of the current billing cycle
      • Please note: If you don’t see an option to cancel a particular subscription, then it has already been cancelled and won't renew. If the subscription recently expired, you should see an expiration date. If you recently cancelled the subscription, you should see the date until which you'll have access to the subscription. More details can be found in this Apple Support article: https://support.apple.com/en-gb/HT202039

    If you don't see a subscription in your Apple Subscriptions and are still being charged, make sure that you are signed in with the correct Apple ID. If not, you might have subscribed directly from our website, and not through Apple. In this case, please cancel accordingly using the information provided on this page.

    Google Play
      • Open the Google Play Store app
      • Using the left hand menu, choose 'Subscriptions'
      • Select 'Little Ones'
      • Scroll to the bottom and tap 'Cancel Subscription'
      • Complete the cancellation survey and tap 'Continue'
      • To finalise, tap 'Cancel Subscription'
      • For more information, visit: https://play.google.com/store/account/subscriptions
     
    WebApp (Little Ones app online)
    Please emailcustomerservice@littleones.co to cancel your subscription.

    If you are experiencing issues or would like to discuss your subscription further, Our Customer Experience Team are always happy to help! You can contact us oncustomerservice@littleones.co

    Governing Law
    The laws in force in New Zealand govern these Little Ones Billing Terms.

    Interpretation
    1. Billing Terms means theses billing terms and conditions outlined herein including any additions or variations of these Little Ones Billing Terms made by Us;
    2. Payment Method means the payment details nominating the account or process by which a customer or subscriber agrees to pay for the Products.
    3. Products means any item including, goods, services, digital products, ebooks, downloads, resource material, online content, and other similar content sold by Us to a customer or subscriber.
    4. Terms of Service refers to and includes Our Privacy Policy, Returns Policy and Disclaimers which can be viewed at www.littleones.co, including any additions or variations to these policies and disclaimers made by Us;
    5. We or Our or Us refers to Little Ones; You or Your refers to you, the customer or subscriber.