Video or Audio Call Support
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*This call is designed to be used in conjunction with our Sleep Programs.
This one-on-one call can be purchased at any stage of your baby's sleep journey; for more guidance when starting our Sleep Program, if you hit a bump in the road or a sleep regression, or if you need a hand getting our Sleep Program to work better for your family.
The call is a 45-minute video or audio conference with one of our certified sleep consultants, followed by another 15 minute catch-up call up to 14 days later. You're able to discuss your individual sleep situation and talk through solutions in a confidential, personalised and professional manner. Afterwards, you'll receive a recording of the calls so you can go back over what was discussed and an action plan from your consultant.
Refund & Rescheduling Policy:
Rescheduling - If you need to reschedule your call, please let the consultant know at least 2 hours prior to the call. Calls can be rescheduled a maximum of three times. After the third reschedule, the refund policy below will apply.
No-Shows - If you fail to show up to your scheduled call twice, you will no longer be able to reschedule the call. A refund will not be given.
Refund - If you would like to cancel your call, please let the consultants know at least 24 hours prior to the call. In this case, a full refund will be given.
Refunds will not be given on calls that have taken place.